Flower order confirmation
An order is confirmed only after the requested arrangement, order details, pricing, and any applicable collection or delivery arrangements have been agreed directly with our team.
Floral shopping guidelines
Terms for flower orders and floral design
Floral arrangement scope
Standard arrangements are prepared according to the selected bouquet or floral design and the details agreed at the time of ordering. Large event installations, extensive venue decorations, rare flower varieties, and highly specialized custom designs may require separate assessment and confirmation.
Seasonal flowers and substitutions
Flower availability can vary by season, freshness, and supplier availability. If a requested bloom, color, or decorative element is unavailable, our team may discuss suitable alternatives that preserve the arrangement's overall style and intended feel before proceeding.
Changes to an existing order
Please contact us as early as possible if you need to change an order's details, flower preferences, arrangement size, or requested timing. Changes depend on preparation progress and flower availability, and our team will confirm whether the requested adjustments can be accommodated.
Collection and delivery arrangements
Customers should confirm the agreed collection or delivery details before the order is prepared. If the recipient is unavailable or the agreed arrangements cannot be completed, the order may require additional coordination. Any applicable extra charge will be discussed directly before it applies.
Payments and order refunds
Prices, payment arrangements, and any applicable cancellation or refund conditions are confirmed directly before an order is finalized. As flowers are perishable and custom arrangements may be prepared specifically for an order, eligibility for changes or refunds depends on the circumstances and the terms agreed with our team.